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Expand Your Capabilities2*USB 3.0 ports provide fast 5 Gbps data transfer rates. Ideal for external hard drives, thumb drives, printers, scanners, tablets, or smartphones. 2*USB 2.0 ports provide a 480Mbps max transfer rate and are perfect for adding peripherals, such as a wireless mouse or keyboard (with no USB 3.0-added signal interference). | Stable Internet and Sync DataFast and stable Ethernet connection automatically adapts to 10/100/1000 Mbps network speeds. Sync data quickly with the built-in SD/Micro SD Card Readers that supports simultaneous reading and writing. | 3.5mm Audio & Mic JackProvides crystal-clear audio. Perfect for your Microphones, Headsets, Headphones, and Amplified Speakers. |
Compatible Operating Systems
macOS Big Sur 11.0, Catalina 10.15, Mojave 10.14 or later | Windows 10, 8.1, 8, 7 or later | Android | Chrome OS
macOS Troubleshooting
With the arrival of the macOS Big Sur 11.0& M1 chip, the operating system applies a stricter security policies to (any) software that requires kernel extensions aka kexts (“kexts” - think of it as a MacOS version of “drivers”) . The UtechSmart driver installation includes a system extension that is affected by this policy. As a result, the user now has to now explicitly enable/allow this system extension within ‘Security & Privacy’ in system preferences (after installation and before the software is allowed to run).
MacOS Catalina 10.15 & macOS Big Sur 11.0: With multiple displays enabled you may experience issues with (multiple) screen recording. For more details please contact UtechSmart support.
Windows Troubleshooting
While the majority of users should not experience any issues, that may not always be the case for every customer. We’ve provided this helpful advice to assist any new users:
Issue: The UtechSmart USB C docking station does not appear to work at all, has stopped working, or you receive the message "USB device not recognized" when connecting on Windows.
Solution: Follow the steps below to try and diagnose if it is a hardware problem.
1. Is your device compatible? For more details please contact UtechSmart support.
2. Note: If your device comes with USB Type-C 3.1 Gen 1, ONLY HDMI2 will not output signals.
3. Make sure you have downloaded/updated your operating system to the latest drivers/version. If you need help, please contact UtechSmart support.